Even though great care is taken in the shipping process, if your item(s) arrive damaged, please contact firstname.lastname@example.org within 48 hours of receiving your goods. Please provide photo evidence so we can assess the damage and provide a refund or exchange if required. We understand it can be frustrating when this happens, and we thank you for your patience and cooperation with organising a faulty free replacement.NON- REFUNDABLE ITEMS
All items marked as sale, free gifts or promotional items with retail value will not be refundable. However, Aunties and Grandma’s love regifted items and knick knacks so we are sure they will happily accept unwanted gifts and sale items.IN STORE PURCHASES
At this time, we cannot accept online returns from any instore purchases from any of our stockists. Please use this Refunds & Returns guide for all online orders only. If you have purchased from a store and are unhappy with your product, please refer to their returns policy. From there, we will work with the store to ensure all three parties are satisfied with the outcome.CHANGES TO THIS RETURNS POLICY
Subject to the Australian Consumer Law, Nutra Organics reserves the rights to amend this Refunds & Returns Policy at any given time.