Shipping

Free AU shipping for orders over $79 (after any discounts or vouchers are applied). 

Free USA shipping for orders over $139 AUD (after any discounts or vouchers are applied), or a flat rate of $15. Limited time only.

Since COVID-19, our couriers are experiencing delivery delays due to a high volume of parcels in their network, along with new safety measures to protect their staff and customers. Further to this, delays are also occurring as there are fewer domestic flights, international delays, and increased volumes as more people are shopping online. International customers can find expected delay times here.***

Due to flight cancellations and/or border closures our couriers are no longer able to provide international delivery services to the following countries: 

Afganistan, Albania, American Samoa, Argentina, Ascension Island, Bahamas, Barbados, Belarus, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Canada, Cayman Islands, Central African Republic, Chad, Cook Islands, Comoros, Democratic Republic of Congo, Cuba, Curacao, Cyprus, Denmark, Djibouti, Ecuador, El Salvador, Falkland Islands, Fiji, Finland, Gambia, Grenada, Guam, Guinea-Bissau, Guyana, India, Iraq, Ireland, Jamaica, Lebanon, Kiribati, Kosovo, Lao People's Democratic Republic, Latvia, Libya, Lithuania, Macedonia, Madagascar, Malawi, Maldives, Mariana Islands, Marshall Islands, Moldova, Mongolia, Morocco, Namibia, Nepal, Nicaragua, Niue, North Korea, Palau, Occupied Palestinian Territory, Papua New Guinea, Panama, Paraguay, Pitcairn Islands, Puerto Rico, Rwanda, Saint Pierre and Miquelon, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, St Vincent and The Grenadine, Sudan, Suriname, Swaziland, Sweden, Syria, Tanzania, Timor Leste, Tokelau Islands, Tonga, Trinidad and Tobago, Tristan Da Cunha, Tunisia, Turkey, Tuvalu, Uruguay, Vanuatu, Bolivarian Republic of Venezuela, Virgin Islands (U.S.), Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe. 

 

SHIPPING POLICY

Outside of a sale period or promotion offering free shipping, for Australian orders with a cart total of under $99 (after any discounts or vouchers are applied) and/or over 3kg the standard charges of $9.50 will apply

All international orders (except for USA) are charged shipping based on location and weight, as automatically calculated by our overseas couriers.

GENERAL SHIPPING INFORMATION

Nutra Organics takes great pride in shipping to you in the safest and most timely option available. It’s important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible. 

*While we aim to process orders in 48 hours there may be delays during sale periods

State Metro Areas Regional Areas
QLD 2-3 Working days Up to 10 Working days
NSW 3-7 Working days Up to 10 Working days
SA 2-3 Working days Up to 12 Working days
ACT 1-3 Working days Up to 10 Working days
VIC 2-3 Working days Up to 12 Working days
WA 2-3 Working days Up to 12 Working days
NT 8-12+ Working days 12+ Working days
TAS 2-4 Working days Up to 12+ Working days

Please note: Please note: these times are only an estimation from Australia Post and do not factor in our HQ being located in a regional area.

 

FREIGHTERS

We use several couriers for domestic postage. Australia Post, Fastway Couriers, Couriers Please and TNT. Australia Post is our preferred courier for most postage for outer lying and regional areas. We always freight based on the best service in your area. 

 

DELIVERY

Signature on delivery is required for all parcels. If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised center.

 

CURRENCY

All prices are listed and charged in Australian Dollars (AUD).

 

PAYMENT METHODS

We only use the fastest and safest forms of online payment. Our payment options are Paypal, Zip Pay, G Pay, Shop Pay and After Pay through which we accept both Visa and Mastercard. No surcharges apply to any payments.


INTERNATIONAL SHIPPING

Shipping from nutraorganics.com.au is currently readily available worldwide, except for NZ customers, who can order through our exclusive NZ distributor Natural Things. Visit their website at naturalthings.co.nz

All international orders (except for USA) are charged shipping based on location and weight, as automatically calculated by our overseas couriers.

 

OTHER IMPORTANT INTERNATIONAL SHIPPING INFO

Depending on your location, you may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in your home country. Nutra Organics cannot advise of these charges as they are determined by the courier and taxation laws in your delivery country.

 

DECLARATION OF VALUE AND PRODUCT DESCRIPTION

Due to International laws, Nutra Organics states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.

 

CUSTOMS INFORMATION

Nutra Organics will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.