Shipping and Returns

 Limited offer: free 100% Canadian Organic Maple Syrup for all orders over $99. Offer expires 31/3/19. 

Shipping Policy

For Australian orders under $99 and/or over 3kg the standard charges of $9.50 will apply. All international orders are charged shipping based on location and weight, as automatically calculated by our overseas couriers.

General Shipping Information

Nutra Organics takes great pride in shipping to you in the safest and most timely option available. It is so important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible. Shipping is a flat rate of $9.50 within Australia if outside the free shipping conditions. Orders are processed and dispatched within 48 hours of being received, and arrive approximately 2 - 10 working days from dispatch depending on the address location* (see shipping table below for full details)

State Metro Areas Regional Areas
QLD 2-3 Working days Up to 6 Working days
NSW 3-5 Working days Up to 6 Working days
SA 3-8 Working days Up to 10 Working days
ACT 3-5 Working days Up to 6 Working days
VIC 3-8 Working days Up to 8 Working days
WA 3-8 Working days Up to 10 Working days
NT 3-8 Working days Up to 10 Working days
TAS 3-8 Working days Up to 10 Working days

Freighters

We use several couriers for domestic postage. Australia Post, Fastway Couriers, Couriers Please and TNT. Australia Post is our preferred courier for most postage for outer lying and regional areas. We ALWAYS freight based on the best service in your area. 

Delivery

Signature on delivery is required for all parcels. If you would like to your parcel left if you are not home – please see the 'Authority to Leave' section below. If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised center.

IMPORTANT Nutra Organics asks can you please inspect the parcel before signing with the courier. Should any damage have occurred in transit do not accept delivery of a parcel.

Authority to Leave Parcels

If you would like your parcel left unattended at time of delivery please make a note in the ‘leave us a note’ section at checkout.

IMPORTANT Should you wish to have your parcel left without a signature please note that all responsibilities to Nutra Organics is waived

Currency

All prices are listed and charged in Australian Dollars (AUD).

Payment Methods

We only use the fastest and safest forms of online payment. Our payment options are Paypal and Stripe (online credit card) through which we accept both Visa and Mastercard. No surcharges apply to any payments.

International Shipping

Shipping from nutraorganics.com.au is currently readily available worldwide, except for NZ customers, you can order through our exclusive NZ distributor Natural Things. Visit their website at naturalthings.co.nz

Other important international shipping info

Import Taxes You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in you home country. Nutra Organics cannot advise of these charges as they are determined by the courier, taxation laws in your delivery country and other customs charges. 

Declaration of Value and Product Description

Due to International laws, Nutra Organics states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.

Customs Info

Nutra Organics will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Returns Policy

We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. Nutra Organics asks can you please inspect the parcel before signing with the courier should any damage have occurred in transit. Should any damage have occurred Nutra Organics must be contacted via email hello@nutraorganics.com.au within 48 hours of receiving your goods and provided with photo evidence for verification.

You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price less freight costs. Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time – especially in the transit of glass items.

Thank you for your patience and co-operation in the event of a breakage or error with your parcel. We will work together to get the goodness you deserve to you as soon as possible.

Once the product is opened, we do not refund the purchase price if you simply change your mind. We advise that we make our products in a sample size of most of the range so that you can try the product before you purchase a full tub. We hope that helps to enjoy our deliciousness with confidence.