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We use several couriers for domestic postage. Australia Post, Fastway Couriers, Couriers Please and TNT. Australia Post is our preferred courier for most postage for outer lying and regional areas. We always freight based on the best service in your area.
Signature on delivery is required for all parcels. If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised center.
We only use the fastest and safest forms of online payment. Our payment options are Paypal, Zip Pay, G Pay, Shop Pay and After Pay through which we accept both Visa and Mastercard. No surcharges apply to any payments.
Depending on your location, you may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in your home country. Nutra Organics cannot advise of these charges as they are determined by the courier and taxation laws in your delivery country.
Due to ongoing union strike action, Canada Post has advised all countries to temporarily stop sending all items to Canada.
As a result, all services to and from Canada are temporarily suspended as of 27 November 2024, excluding International Courier. Find out more
Due to International laws, Nutra Organics states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.
Nutra Organics will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
SHIPPING POLICY
Free AU, NZ and Mainland USA shipping for orders over $89(after any discounts or vouchers are applied). For orders under the free shipping threshold a shipping fee of $9.95 is applied. Our couriers are Australia Post and Aramex.
Need your order pronto? Express shipping is available for all Australian orders from $12.95.
All international orders (except for USA and NZ) are charged shipping based on location and weight. Add products to cart, enter your address and the shipping cost will dynamically display in checkout.
GENERAL SHIPPING INFORMATION
Nutra Organics takes great pride in shipping to you in the safest and most timely option available. It’s important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible.
*While we aim to process orders in 48 hours there may be delays during sale periods
| State | Metro Areas | Regional Areas |
|---|---|---|
| QLD | 2-3 Working days | Up to 10 Working days |
| NSW | 3-7 Working days | Up to 10 Working days |
| SA | 2-3 Working days | Up to 12 Working days |
| ACT | 1-3 Working days | Up to 10 Working days |
| VIC | 2-3 Working days | Up to 12 Working days |
| WA | 5-10 Working days | Up to 12 Working days |
| NT | 8-12+ Working days | 12+ Working days |
| TAS | 2-4 Working days | Up to 12+ Working days |
Please note: Please note: these times are only an estimation from Australia Post and do not factor in our HQ being located in a regional area.
FREIGHTERS
We use several couriers for domestic postage. Australia Post, Fastway Couriers, Couriers Please and TNT. Australia Post is our preferred courier for most postage for outer lying and regional areas. We always freight based on the best service in your area.
DELIVERY
Signature on delivery is required for all parcels. If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised center.
PAYMENT METHODS
We only use the fastest and safest forms of online payment. Our payment options are Paypal, Zip Pay, G Pay, Shop Pay and After Pay through which we accept both Visa and Mastercard. No surcharges apply to any payments.
OTHER IMPORTANT INTERNATIONAL SHIPPING INFO
Depending on your location, you may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in your home country. Nutra Organics cannot advise of these charges as they are determined by the courier and taxation laws in your delivery country.
Canada Delivery
Due to ongoing union strike action, Canada Post has advised all countries to temporarily stop sending all items to Canada.
As a result, all services to and from Canada are temporarily suspended as of 27 November 2024, excluding International Courier. Find out more
DECLARATION OF VALUE AND PRODUCT DESCRIPTION
Due to International laws, Nutra Organics states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.
CUSTOMS INFORMATION
Nutra Organics will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
